The item is damaged when I receive it?

Products received with broken glass, or dented shades or frames are not considered as defective item and cannot be returned. In such a case, we will provide replacement for glass or shades at no additional charge. If you do not wish to receive a replacement and want to return the item, we will consider it as a normal return and charge restocking fees of up to 35%. We also reserve the right to deduct all outbound shipping fees from the refund.

The item received is not the same product as my order?

•  In this case, we recommend that you first check your order information (correct or not).

•  All shipments with items that were received incorrectly or in error need to be reported to us within one week since receipt of the item. 

•  In the event of the delivery of an incorrect item, we shall provide the correct product within a period of up to 8 weeks after receiving your email. We will pay for all shipping fees for returning the incorrect item and for providing the correct product. 

•  If you do not want an exchange and insist on returning the item, the order will be treated as a normal return and you will be charged up to 35% for our storage costs, order preparation costs and shipping costs.

Can I refuse to take delivery of the item which has been shipped?

Once your order has been shipped, we cannot stop it. If you refuse to take delivery, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

In the event of force majeure (such as damage or defects), please contact our customer service team at support@enblighting.com immediately and we will give you an appropriate solution.

Returned items are damaged?

When returning the item, please ensure that you wrap the product securely. Please note that if the returned item is damaged, we will be unable to process a refund for you. In such cases, we recommend filing a claim with the shipping company (carrier) and informing us about the situation and how to proceed with the damaged products. Please be aware that we can only hold onto damaged products for a period of 30 days.

When will I receive the refund?

For successfully returned items, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). For any questions, please contact us by email: support@enblighting.com and we will get back to you as soon as possible.

Please note that any cancellation or return should follow our Return & Refund Policy.

Manufacturer defects?

If there is a manufacturer defect – we reserve the right to repair / fix any damaged part / glass or defect of any fixture – we sell. If the defect cannot be repaired, we will provide a replacement at no additional charge.

About warranty?

Some items are covered by one-year warranty from the date of purchase. For details, please contact us at support@enblighting.com

Will I pay for the shipping fee when returning the item?

Yes. The shipping fee for return shall be borne by you. The actual amount may vary with different carriers.