Order Modification

You can change your order information (such as colors, dimensions, shipping address, telephone number) within 24 hours.

If your order has been shipped, it cannot be modified.

Order Cancellation

You can cancel your order free of charge within 24 hours.

Once your order has been shipped, cancellation is not possible. However, if you still wish to proceed with canceling the order, please note that a fee of 30%-50% of the order amount will be charged to cover storage, order preparation, and shipping costs. This fee will be deducted from the refund amount for the item(s) returned.

Return

Within 14 days of receipt of the goods, you may request a return for a refund (excluding our return shipping costs). Any products returned should be in its original condition to be returned: unused, in their original packaging and with complete accessories. Additionally, return refunds may be subject to a restocking fee. Please refer to the Restocking Fee section below for details.

Please note that the article should be in its original condition to be returned: unused, in their original packaging and with complete accessories.

You have 7 days, from the date of receiving return approval, to send off the item you wish to return.

Warning – items that are damaged, soiled or which have been used cannot be returned. In case of non-compliant returns, we will not accept the returned items.

Please note that the right to return products does not apply to:

•  Customized products which are ordered from the manufacturer according to the customer’s wishes. 

•  We will not accept returns, cancellations or exchanges of large orders of the same product (“large orders”: three or more of the same product). If you are ordering a large quantity of an item, we recommend that you first buy one to make sure whether it is what you need. For any questions, please contact us at support@enblighting.com and we will get back to you as soon as possible.

Please note:

The colors may appear slightly different via the website due to computer’s image resolution and monitor settings. The dimensions will be slightly different as a result of manual measurement. Colors and dimensions are for reference, please refer to the actual product.

Once an order has been shipped that has paid for expedited shipping, shipping costs are non-refundable and the customer is responsible for return shipping costs.

All orders and packages that have been shipped will not be accepted for cancellation. All shipping costs incurred for returns and exchanges are to be borne by the customer. Please confirm that you have received the product in good condition and correct within one week of signing for the parcel.

How to initiate a return?

•  Send an email where a description of the return reason and of the item you wish to return should be included, to support@enblighting.com

•  We will check your email.

•  Once your return application approved, you will receive an email of return approval.

•  If everything is ready, you have 7 days, from the date of receiving return approval, to send off the item you wish to return. The shipping fee will be paid by you.

•  After sending the item you wish to return, please email us the tracking number, tracking URL, and photos. Kindly include photos of the item in its original packaging at the time of return. This is to ensure that the product being returned belongs to our site.

•  Once the returned item received, we will tell you by email whether the returned item is eligible for our Return & Refund Policy. If so, we will issue a refund to you. If not, we reserve the right to refuse to refund you.

Our customer service will respond to your email within 24 hours during business days. During weekends and holiday breaks, our response time will be delayed to 24-48 hours.  Please check your inbox in time to find our reply email. If you can't find it, please check your spam. Thank you in advance.

Refund

•  We will refund for you after receiving the returned item which is eligible for our Return & Refund Policy.

•  The refund will be in your original payment account after the refund operation. (PayPal: 1-2 days; Credit card: 3-5 days)

•  The actual amount received by you may differ from your original payment due to exchange rate fluctuations.

•  Any shipping fees paid are non-refundable.

Return Address

We will determine the nearest return shipping address according to your location. Once your return request is confirmed, we will provide you with the appropriate return address. To receive the return shipping address and further instructions, please contact us before returning the item. Please note that we cannot take responsibility for returned item(s) without prior notification.

Restocking Fee

We will charge you a restocking fee if the return period has expired or if the reason for requesting a return within the return period is one of the following reasons. Common scenarios include:

• (1) Change of mind or buyer’s remorse
• (2) The same product is available somewhere else at a better price
• (3) Items bought by mistake or no longer needed

We will charge up to 100% of the item’s price as the restocking fee, depending on the return period and the condition of the returned item. The following are the restocking fees for different return scenarios:

• (1) If the buyer changes mind about the purchase and returns the product in its original condition within the return period, we will charge 20% of the product amount as restocking fee.
• (2) The buyer changes their mind and returns the product within the return window received by us is damaged or different, we will charge up to 50% of the product amount as restocking fee.
• (3) For items that are in their original condition after the return period has expired, we will charge up to 80% of the product amount as a restocking fee.
• (4) For items that are found to be damaged or non-conforming after the return period has expired, we will charge up to 100% of the product amount as a restocking fee.

If you encounter any problems during shopping on our website, please contact us at support@enblighting.com for a solution. Issue a dispute (such as PayPal dispute) will not be helpful to speed up problem solving.

If you have any questions about our Return & Refund Policy, please contact us at support@enblighting.com